Frequently Asked Questions
Everything you need to know about your order and our products
Is your packaging discreet?
Yes. We respect your privacy. All orders are shipped in plain, unbranded boxes or mailers with a generic return address to ensure total confidentiality.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Currently, we ship to a wide range of global destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns once the security seal is broken. If you receive a damaged or incorrect item, please contact our support team within 14 days.
How do I know the products are authentic?
Every ONE® product is triple-tested for safety and quality. We are the official store, ensuring you receive genuine products that meet all international safety standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.